Frequently Asked Questions

Do you offer free shipping?

CalvinKlein.com.au offers free standard shipping on all orders over AUD$100 or more within Australia. For orders below $100, a shipping rate of AUD$10 applies.

Occasionally, we participate in major, limited time only events, and the nature of the event means that we are unable to include free shipping. On these rare occasions, free shipping will be disabled at the checkout.

Where do you ship?

Within Australia and New Zealand. For any other international shipping please visit https://explore.calvinklein.com/en_US/explore

How much will I be charged for shipping?

For our Australian customers we charge $10 if your order is below $100. For our New Zealand customers we charge $14.95 AUD for all orders.

When will I receive my order?

Orders placed will be dispatched within 1-3 working days. Our warehouse ships Monday to Friday (excluding NSW, Australia public holidays).

Estimated shipping times for StarTrack and Australia Post are between 1-2 working days from date of dispatch.

Can I change or cancel my order?

If you need to cancel or change your order, we offer a 30 minute grace period upon confirmation. Please note your order will be processed after 30 minutes. Changes and cancellations attempted after this window will not be validated. At this time we are unable to modify an order. To cancel your order please call us at 1300 850 450.

How do I track my order?

On your shipment notification email we will send you the tracking number and a link to the carrier website for you to find out the status of your order.

Do I need to sign for my parcel?

To ensure your order reaches you, a signature is required upon delivery. If no one is present to accept your delivery the driver will leave your parcel in a secure location at the delivery address. The delivery driver will use their discretion to determine if this is a secure location, which excludes apartment blocks. In this case the delivery driver will leave a note and drop it off at your local post office for collection.

How long does it take to receive a refund?

Refunds processed with credit cards take 3-5 business days to be processed. Refunds processed with PayPal and AfterPay are immediate.

What’s your return policy?

We offer 30 day refunds on products, including returns on products if you simply change your mind. This is available on all full priced and promotional products and incorrect sized purchases. In order to qualify for the refund, items purchased must be returned in its original condition (unworn, unwashed, tags attached). Refunds will only be processed using the original payment method. A completed online return form must be completed against all claims made.

 

We will happily offer a refund for change of mind if:

• The goods are returned within thirty days 
• The goods are returned unworn in a clean, saleable condition with original tags attached in original packaging
• An online return form is completed on our website for the product being returned

 

Unfortunately we cannot provide a refund under the law if the items are damaged, have been worn, or are not faulty. Due to hygiene reasons, earrings, hair pieces, hosiery, underwear and swim products are unable to be returned for a change of mind.

 

We do not credit original shipping fees for a change of mind return. Our change of mind returns policy is an addition to any rights you may have under consumer laws.

Can I exchange an item?

At this time, we are unable to exchange products on CalvinKlein.com.au.

How can I return my item(s)?

Australia Returns

If you completed your order as a registered customer, simply log into your account to create your return. View you latest orders and select the product/s you wish to return. Completed your order as a Guest? Simply complete the guest return form.

Upon completing the form, a return request will be emailed to you. Please print this email and include it with the item/s you are returning. The email will contain an Australia Post link to download a pre-paid shipping label. If you choose to use this label, a AUD$5 fee will be deducted from your refund.

 

New Zealand Returns

To process your return from New Zealand please call Customer Care at 1300 850 450. Our team will provide you with all the additional information you need to complete your return.

What is a Final Sale item?

Items marked “Final Sale, no returns” are not eligible for returns, refunds or credits at any time, unless faulty.

Will the product that I order be available?

Items in our online store have stock and are ready to ship. Any sizes that are out of stock are marked as unavailable.

On rare occasions at peak selling periods (sales and Christmas) we may have some out of stock issues from customers ordering items at the same time. We work hard to keep our stock levels as accurate as possible. Occasionally errors occur, although they are rare.

Our online product range is regularly replenished so it's worth checking back with us regularly. Alternatively, if the product you are looking for is sold out, you may wish to check availability with your closest Calvin Klein store through our Store Locator.

When will I be charged?

You will be charged at the time the order is placed.

What forms of payment do you accept?

-          Visa

-          MasterCard

-          American Express

-          PayPal

-          AfterPay

During the payment process Calvin Klein Australia Pty Ltd. has the right to perform credit checks. Based on the outcome of credit checks we may change, adjust or decline an order and/or the selected payment method.

In most cases we will offer you the option to select another payment method. The credit results are not known to our customer service team.

What is AfterPay?

AfterPay is a payment method that allows you to receive your order straight away and pay for it in 4 equal instalments with no interest or delays.

For more information on AfterPay please visit: https://www.afterpay.com/en-AU/how-it-works

How much will I be charged for tax?

Taxes will be charged for our New Zealand customers only and are dependent on the local fees.

My promotion code isn’t working, why?

To redeem a special offer, enter your promo code while in your shopping bag or during checkout. After entering the offer code, adjustments will be made to the eligible products and will be displayed in your order summary. If you are having trouble, make sure to double check that the terms of the promotional code you’re using are eligible with the items you have in your cart.

Can I use more than one promotion code on an order?

At this time, only one promotion code can be applied per CalvinKlein.com.au order.

How do I subscribe to your email list?

To be first to hear of sales, special collections and exclusive events, please join our email list by clicking Newsletter Signup at the bottom of our homepage.

How do I become a VIP customer?

To become a VIP customer, simply sign up to our newsletter here! By doing this, you are entitled to 10% off full price and sale merchandise via our Online store only.

How do I unsubscribe from your email list?

If you would no longer like to receive emails from CalvinKlein.com.au, simply click Unsubscribe at the bottom of the email.

How do I create an account?

Simply click Register or follow the prompts when placing an order.

How do I change my account password?

In order to change your account password, you will need to either log in to your account or click Forgot Password to reset it. You will receive an email with a link to reset your password.