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DHL eCommerce Solutions Australia - International Shipping Updates as at 18 June 2020

International postal deliveries continue to be impacted by the global COVID-19 pandemic. Delivery to New Zealand is estimated 5-15 Business Days.

Delivery delays are due to a combination of factors, including:

Reduced air freight capacity
Peak season volume in local postal networks
Government restrictions
Additional safety measures including split shifts and reduced operating delivery days with local postal agencies

You can track your shipment here, once your shipment arrives in the destination country please use the “Local Tracking Number” to follow up with the local postal agency.

Free Shipping offers free standard shipping via Australia Post eParcel on all orders of AUD$100 or more (after discounts have been applied) within Australia. For orders below AUD$100, a shipping rate of AUD$7.95 applies. Delivery times quoted from when your order leaves our warehouse. Orders can take up to 2-3 business days to dispatch from order date.

Do I need to sign for my delivery?

If no one is present to accept your delivery, the parcel will be dropped at your local post office for collection.

How do I track my order?

When we have dispatched your order, you will receive a shipping notification email with a link to to track your order's progress. You will also receive an SMS message when your order is out for delivery with the driver.